FAQs 2018-02-27T22:10:24+00:00

First time bidder with Silver Springs Auction House? We’re glad you are interested in participating in the auction and imagine that you might have a few questions!

Buying FAQs:

Yes, we hold a regularly scheduled live auction preview at our warehouse location prior to the close of each auction. If you are unable to attend the scheduled preview, we encourage you to reach out to Silver Springs to schedule a private viewing.
It is necessary to keep a credit card on file in order to register for the auction, for the purpose of guaranteeing that there are funds available. A temporary charge of $1.00 will be placed on your card to authorize that it is active, but will automatically be refunded. Once the card has been approved, you will be granted a bid. If you are the winning bid on an item, you card will automatically be charged unless you have made arrangements to pay cash.
No, by placing a bid, you are entering into a legal and binding contract. We highly encourage all bidders to thoroughly review Silver Springs Auction House Terms and Conditions, attend live auction preview and do their due diligence prior to bidding.
Bidders can choose to participate in an auction by bidding incrementally or by placing their max bid on an item (or any combination of the two). Placing your max bid does not mean that the entire amount of your bid will automatically be in acted, only the increment necessary to ensure that you are the winning bidder, the system will then bid on your behalf until your maximum bid has been reached.
Please contact our office at (262) 825-8899. We can assist you in filing out an absentee bidding form and act as a bidding agent on your behalf.
When the auction closes, the lots will be “staggered,” meaning that only 2 or 3 lots will close each minute. This allows for a bidder to follow multiple items as they close. It also means that the auction will take a couple hours to close in its entirety. Soft close: If a bid is placed within 3 minutes of a lot’s closing, the time left to bid will automatically extend by 3 minutes, allowing an additional amount of time for a competing bid. This process will repeat until one or more bidders declines to make a competing bid.
A buyer’s premium is an additional percentage charged on top of the “hammer price” or winning bid of an auction item, paid to the auction house by the buyer. A buyer’s premium is a necessary contribution to the house’s administrative efforts in conducting the auction. Silver Springs charges a flat 10% buyer’s premium. (Please note: this 10% does not include the automatic 3% fee charged by the credit card company for card payments. If you do not wish to pay by credit card and accrue this additional charge, please contact Silver Springs prior to the auction’s close to arrange for cash payments. All cash payments are requested to be made in exact change.)
When a lot has officially closed, the site will load the total price realized for that item and if you are the high bidder, a green flag will load in the lot’s listing reading “You Won.” You can see this on the lot’s regular page listing, or all in one place if you have chosen to use the auction’s “Watch List” feature. You will also automatically be emailed an invoice the morning following the auction’s close. This invoice will detail the outstanding balance for cash buyers, as well as reiterate auction pick up information.
Invoices are sent out the morning following the auction’s close. Please check your spam box if you do not see the invoice in your inbox. If you are confident that you were the winning bidder on an item, but did not receive an invoice the day following the auction’s close, please reach out to Silver Springs by phone or email to have your invoice resent.
Shipping is available on most items, unless stated otherwise in the description. For your items to ship, you MUST contact Silver Springs. We are happy to offer USPS flat-rate in house shipping service on small and standard size items. For all other items, the buyer is responsible for contacting our trusted third party shipper for all pre-purchase shipping cost estimates and post-purchase coordination. If you are in question as to whether an item of interest to you qualifies for our flat-rate USPS in house shipping service, feel free to contact Silver Springs by phone or email.